Frequently Asked Questions

Or call us on 020 8787 7000

What are the centre opening hours?

Answer: As an Occupant, you will have 24/7 access to your unit. The Management Centre is open weekdays 9:00 – 5:00 pm

Are there any hidden costs?

Answer: No, just the monthly licence fee.

What about business rates?

Answer: Tenants are responsible for their own business rates although many of the units may qualify for Small Business Rates Relief. Please contact Epping Forest District Council for clarification.

Am I responsible for sourcing utility providers?

Answer: We source and negotiate the best rates and charge you as used on a monthly basis together with any secretarial/post costs you have incurred.

Can you provide a private room where I can meet with my clients?

Answer: Yes, we have a conference room available

Is there parking for me and my clients?

Answer: There is ample free parking on site for all occupants and visitors

What is included in the service charge?

Answer: We like to offer excellent value for money so our services include water supply, external maintenance of your unit, random night security patrols, 24/7 CCTV, external buildings insurance, landscaping, refuse collection and cleaning and lighting of communal areas.

Can I have deliveries in my absense?

Answer: Yes, the Centre Manager can allow deliveries to your Unit with your permission or accept deliveries to reception